Refund policy

Returns

We are passionate about the products we sell and the service we offer. It's important to us that you are equally happy with your Aduna products.

If for any reason you are unhappy with your purchase and would like to exchange the product or receive a refund, please email us at info@aduna.com stating the reason for return. We will then supply you with a Returns Code which must be quoted when returning your goods.

Please note that to qualify for an exchange or refund it is important that all goods must be unopened and in their original packaging with all seals intact.

Please re-package the parcel, including any delivery paperwork, using strong packaging and ensure that it is sealed securely. Take the parcel to your local Post Office and send it to us at the below address being sure to request a proof of postage:

Wasdell Packaging Ltd
Aduna Returns
6 Stephenson Road
Groundwell Industrial Estate
Swindon, SN25 5AX
UK

To exchange or refund your order, we must be notified within fourteen days of you receiving your products. Once you have notified us, you then have up to fourteen days to return your products.

The cost of return postage will be at your expense unless the goods are faulty. All returns incur a small admin fee which will be deducted from your refund. Please note you will only be refunded the cost of the products.

Once the refund is processed, you will receive the payment within 7 working days to the same payment method used to place the order.

Damaged Goods

If the contents of the parcel arrive damaged and you wish to return them please let us know as soon as possible. We will ask you to return the goods to the address below and will be happy to replace them, including your return postage cost.

Please return goods to:

Wasdell Packaging Ltd
Aduna - Returns
6 Stephenson Road
Groundwell Industrial Estate
Swindon, SN25 5AX

Cancelling an Order

You have the statutory right to cancel your order at any time prior to your order being processed. Once dispatched, you have up to fourteen days to return your product and to request a refund (please refer to the 'Returns' section above for more details).

If you wish to cancel your order, please email us at info@aduna.com and provide us with your name, address and order reference number.

Lost Goods

Once an order has been placed we cannot make changes to a delivery address. We cannot be held responsible for non-delivery due to an incorrect address or failure to collect an order being held at a collection office. If the order is returned to us we will redeliver at the cost of the customer or refund the order.

If you have not received your products after 30 days of placing your order please get in touch with us at info@aduna.com. If you are missing an item, please notify us within 5 days of receiving your order.

We will resolve the issue for you as quickly as we can.

VAT

All the prices on our website are in pounds sterling, including VAT where applicable. These prices apply to orders delivered within the UK.

Please note that orders outside the UK will not be charged VAT, however you may still need to pay your own country's customs fees and import duties.